Product
Company
Resources
Introducing Manager Permissions: Delegate Confidently with Secure Role-Based Access
Account owners can now share limited, role-based access with specific team members called managers. Each manager can be assigned a clearly defined set of permissions, allowing you to delegate...
New Line: Nonprofit Eligibility Determinations for Tax Exempt and Government Entities
enQ services two IRS lines for Tax Exempt and Government Entities (TE/GE), which provide guidance...
Transition to Pre-Paid Billing Model
We’re updating our billing model to improve your experience, effective July 1, 2025.
Going...
enQ, Inc. is now Instant Telecom Solutions, Inc.
Instant Telecom Solutions, Inc. (“Instant Telecom”) has agreed to acquire assets from enQ, Inc....
Taxes & Fees
Starting February 2, 2023, enQ will include taxes & fees in the invoice.
Please see enQ’s...
Supply and Demand Pricing Update
Dear enQ Customers,
Summary of enQ’s recent changes: Why and What
enQ’s goal is to offer reasonable...
Changes to enQ Subscriptions & Terms
enQ continues to provide you with the best possible service in reaching an IRS...
Sudden Drop in IRS Calls Answered Affecting enQ
The current IRS level of service has significantly dropped overnight - something that enQ...
Priority Tiers
Dear enQ Customer,
General Update
To continue providing a great level of service in our product, we...
enQ Guarantee
enQ can no longer guarantee the 3-minute wait time as the IRS performance has degraded...
Very High enQ Hold times – enQ Performance update
Dear Customer,
enQ Hold Time Performance
enQ hold times varied between 3 minutes and 1.5 hours in...
Choose your enQ Hold Music
Now you can choose your hold music while you wait for enQ to connect you to the IRS....
I’m Still on Hold – Gabriela Flores
(Verse)I finally get around to dialing the numberThat 1-800 I so dearly dread, I doI give myself...
