EnQ can no longer guarantee the 3-minute wait time as the IRS performance has degraded substantially.
The IRS disconnects most calls after playing the following message:
“We are sorry, but due to extremely high call volume in the topic you requested, we are unable to handle your call at this time. Please try again later or on our next business day. Thank you.”
enQ does connect callers when the IRS answers, but it cannot make the IRS answer the phone.
When the IRS connection performance improves, then enQ will gladly reinstate the guarantee.