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Announcement

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October 22, 2025

New Line: Nonprofit Eligibility Determinations for Tax Exempt and Government Entities

enQ services two IRS lines for Tax Exempt and Government Entities (TE/GE), which provide guidance and support to charities, nonprofits, and government organizations regarding their tax-exempt status....

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May 30, 2025

Transition to Pre-Paid Billing Model

We’re updating our billing model to improve your experience, effective July 1, 2025.

Going...

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September 1, 2023

enQ, Inc. is now Instant Telecom Solutions, Inc.

Instant Telecom Solutions, Inc. (“Instant Telecom”) has agreed to acquire assets from enQ, Inc....

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February 2, 2023

Taxes & Fees

Starting February 2, 2023, enQ will include taxes & fees in the invoice.

Please see enQ’s...

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December 5, 2022

Supply and Demand Pricing Update

Dear enQ Customers,

Summary of enQ’s recent changes: Why and What

enQ’s goal is to offer reasonable...

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November 4, 2022

Changes to enQ Subscriptions & Terms

Dear enQ Customers,

enQ continues to provide you with the best possible service in reaching an IRS...

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July 8, 2022

Sudden Drop in IRS Calls Answered Affecting enQ

The current IRS level of service has significantly dropped overnight - something that enQ...

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September 26, 2021

Priority Tiers

Dear enQ Customer,

General Update

To continue providing a great level of service in our product, we...

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September 25, 2021

enQ Guarantee

enQ can no longer guarantee the 3-minute wait time as the IRS performance has degraded...

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August 24, 2021

Very High enQ Hold times – enQ Performance update

Dear Customer,

enQ Hold Time Performance

enQ hold times varied between 3 minutes and 1.5 hours in...