Product
Company
Resources
Transition to Pre-Paid Billing Model
We’re updating our billing model to improve your experience, effective July 1, 2025.
Going forward, your account deposit will no longer be required and will instead be credited toward your next...
enQ, Inc. is now Instant Telecom Solutions, Inc.
Instant Telecom Solutions, Inc. (“Instant Telecom”) has agreed to acquire assets from enQ, Inc....
Taxes & Fees
Starting February 2, 2023, enQ will include taxes & fees in the invoice.
Please see enQ’s...
Supply and Demand Pricing Update
Dear enQ Customers,
Summary of enQ’s recent changes: Why and What
enQ’s goal is to offer reasonable...
Changes to enQ Subscriptions & Terms
enQ continues to provide you with the best possible service in reaching an IRS...
Sudden Drop in IRS Calls Answered Affecting enQ
The current IRS level of service has significantly dropped overnight - something that enQ...
Priority Tiers
Dear enQ Customer,
General Update
To continue providing a great level of service in our product, we...
enQ Guarantee
enQ can no longer guarantee the 3-minute wait time as the IRS performance has degraded...
Very High enQ Hold times – enQ Performance update
Dear Customer,
enQ Hold Time Performance
enQ hold times varied between 3 minutes and 1.5 hours in...
