Announcement

New Line: Nonprofit Eligibility Determinations for Tax Exempt and Government Entities

enQ services two IRS lines for Tax Exempt and Government Entities (TE/GE), which provide guidance...

Transition to Pre-Paid Billing Model

We’re updating our billing model to improve your experience, effective July 1, 2025. Going...

enQ, Inc. is now Instant Telecom Solutions, Inc.

Instant Telecom Solutions, Inc. (“Instant Telecom”) has agreed to acquire assets from enQ, Inc....

Taxes & Fees

Starting February 2, 2023, enQ will include taxes & fees in the invoice. Please see enQ’s...

Supply and Demand Pricing Update

Dear enQ Customers, Summary of enQ’s recent changes: Why and What enQ’s goal is to offer reasonable...

Changes to enQ Subscriptions & Terms

Dear enQ Customers, enQ continues to provide you with the best possible service in reaching an IRS...

Sudden Drop in IRS Calls Answered Affecting enQ

The current IRS level of service has significantly dropped overnight - something that enQ...

Priority Tiers

Dear enQ Customer, General Update To continue providing a great level of service in our product, we...

enQ Guarantee

enQ can no longer guarantee the 3-minute wait time as the IRS performance has degraded...

Very High enQ Hold times – enQ Performance update

Dear Customer, enQ Hold Time Performance enQ hold times varied between 3 minutes and 1.5 hours in...