Press on enQ Blog

We’ve Called the IRS Over 10,000 Times. Here’s Everything We’ve Learned

Tue, 29 Aug 2017 21:06:59 +0000

One of the more frustrating tasks of your job is calling the IRS on your clients’ behalf.

These calls can take a significant amount of time and often prove to be major time investments. But, they are a necessary evil in this line of work.

Fortunately for you, IRS calls are our specialty, and we have access to valuable information that will help you handle this aspect of work. In this article, we are sharing data from thousands of calls to the IRS. From our findings, you will be able to save time on hold and negotiate cases faster than ever before.

IRS On-Hold Time Virtually Eliminated By New Tech Startup

Wed, 22 Feb 2017 16:10:27 +0000

Beatrice, an accountant in Camden, NJ, missed her daughter’s violin recital because she was on hold with the IRS. Again.

“I work a flexible job so I can fit my kids’ events into my schedule. I’d helped Molly practice every evening after supper for weeks. But the concert was during tax season and I needed an answer on this client’s question that day, before I left the office.” So, like many working parents, Beatrice broke her promise to her daughter and missed the recital. “You should have seen her face when she walked into the house, carrying her violin. I apologized but she was crying and she stomped right into her room without saying a word. It was awful.”

When is the best time to call the IRS Practitioner Priority (PPS) Line?

Wed, 27 Apr 2016 16:00:21 +0000

For the IRS PPS individual line, the answer is before 8am and after 6pm US Eastern.

The below plot was from enQ call data on April 20th 2016.

Once the hold time is in the 30-40 min range, the IRS solves their hold time issue with “courtesy disconnects”, where they hang up on the caller.

If you don’t have time to wait on hold or be hung up on by the IRS, you can speak with an IRS representative almost immediately using enQ. Sign up today!

Tax Professionals can now Skip the Hold Time when Calling the IRS Practitioner Line

Tue, 12 Apr 2016 13:15:41 +0000

enQ launches a new service for tax professionals allowing them to skip the hold time when calling the IRS Practitioner Priority Service (PPS) line. Last year, the PPS “priority” line had the worst average hold time among all IRS inbound numbers at a record 45 minutes. enQ is proud to offer this service to our customers with an estimated average hold time of 3 minutes. enQ solves the hold time problem by pre-emptively waiting on hold with the IRS and letting its customer take its spot in line for a fee. Learn more at callenq.com.

Sick Of Waiting On Hold With The IRS? callenq.com Gets You To The Front Of The Line

Fri, 04 Mar 2016 20:32:50 +0000

The IRS is notorious for their poor customer service. Recent reports from the Government Accountability Office show that just 38% of taxpayers looking to speak with a live person were able to get through. Last year saw average wait times triple for those waiting to try to speak with someone.

“It is amazing to think that when people call the IRS to pay their taxes they have to line up for over an hour in many cases, just to try to talk to someone, and even then a majority of people fail to connect with a live person who can help them.” Said Andrew Valiente, creator of enQ — a service that helps Americans jump the phone queue when dealing with the IRS.