<?xml version="1.0" encoding="utf-8" standalone="yes"?><rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom"><channel><title>Service Features on enQ Blog</title><link>https://callenq.com/blog/tags/service-features/</link><description>Recent content in Service Features on enQ Blog</description><generator>Hugo</generator><language>en-us</language><lastBuildDate>Thu, 23 Oct 2025 10:00:00 +0000</lastBuildDate><atom:link href="https://callenq.com/blog/tags/service-features/index.xml" rel="self" type="application/rss+xml"/><item><title>Introducing Manager Permissions: Delegate Confidently with Secure Role-Based Access</title><link>https://callenq.com/blog/introducing-manager-permissions-delegate-confidently-with-secure-role-based-access/</link><pubDate>Thu, 23 Oct 2025 10:00:00 +0000</pubDate><guid>https://callenq.com/blog/introducing-manager-permissions-delegate-confidently-with-secure-role-based-access/</guid><description>&lt;p&gt;Account owners can now share limited, &lt;strong&gt;role-based&lt;/strong&gt; access with specific team members called &lt;strong&gt;managers&lt;/strong&gt;. Each manager can be assigned a clearly defined set of permissions, allowing you to delegate responsibilities securely while maintaining control of your account.&lt;/p&gt;&#10;&lt;p&gt;The new manager permissions tab provides role-based access control for the following roles:&lt;/p&gt;&#10;&lt;p&gt;    &lt;strong&gt;Admin -&lt;/strong&gt; Full access except for the owner profile. Can add admins, but cannot edit or remove the owner.&lt;/p&gt;&#10;&lt;p&gt;    &lt;strong&gt;Finance -&lt;/strong&gt; Access to billing, invoices, call rates, and subscription. No access to users or manager permissions.&lt;/p&gt;</description></item><item><title>Choose your enQ Hold Music</title><link>https://callenq.com/blog/choose-enq-hold-music/</link><pubDate>Mon, 14 May 2018 12:35:39 +0000</pubDate><guid>https://callenq.com/blog/choose-enq-hold-music/</guid><description>&lt;p&gt;Now you can choose your hold music while you wait for enQ to connect you to the IRS.&lt;/p&gt;&#10;&lt;figure &gt;&#10; &lt;audio controls preload="metadata"&gt;&#10; &#10; &lt;source src="https://cdn.callenq.com/cdn/spanish_bumblebeat.mp3" type="audio/mpeg"&gt;&#10; &lt;/audio&gt;&#10; &lt;figcaption&gt;Spanish Bumblebeat (default)&lt;/figcaption&gt;&#10;&lt;/figure&gt;&#10;&#10;&lt;figure &gt;&#10; &lt;audio controls preload="metadata"&gt;&#10; &#10; &lt;source src="https://cdn.callenq.com/cdn/some_sweet_day.mp3" type="audio/mpeg"&gt;&#10; &lt;/audio&gt;&#10; &lt;figcaption&gt;Some Sweet Day&lt;/figcaption&gt;&#10;&lt;/figure&gt;&#10;&#10;&lt;figure &gt;&#10; &lt;audio controls preload="metadata"&gt;&#10; &#10; &lt;source src="https://cdn.callenq.com/cdn/still-on-hold.mp3" type="audio/mpeg"&gt;&#10; &lt;/audio&gt;&#10; &lt;figcaption&gt;I&amp;#39;m Still on Hold&lt;/figcaption&gt;&#10;&lt;/figure&gt;&#10;&#10;&lt;p&gt;I&amp;rsquo;m Still on Hold is a song created by enQ and Gabriela Flores and below is the music video:&lt;/p&gt;&#10;&lt;div style="position: relative; padding-bottom: 56.25%; height: 0; overflow: hidden;"&gt;&#10;&#9;&#9;&#9;&lt;iframe allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share; fullscreen" loading="eager" referrerpolicy="strict-origin-when-cross-origin" src="https://www.youtube.com/embed/uzzU6GtyC14?autoplay=0&amp;amp;controls=1&amp;amp;end=0&amp;amp;loop=0&amp;amp;mute=0&amp;amp;start=0" style="position: absolute; top: 0; left: 0; width: 100%; height: 100%; border:0;" title="YouTube video"&gt;&lt;/iframe&gt;&#10;&#9;&#9;&lt;/div&gt;</description></item></channel></rss>