Important Update
We are excited to announce that on October 1, 2023 enQ, Inc will be officially operating as Instant Telecom Solutions, Inc. We are committed to ensuring a smooth transition and will continue to deliver the same level of excellence and service you have come to expect. If you have any questions or concerns regarding this change, please refer to this blog post or contact our support team. Thank you for your continued trust and partnership.
Fast Access to the IRS
enQ is a private service that provides swift and efficient connections between tax professionals and IRS agents, resulting in a reduction of hold times by up to 90%. Thousands of tax professionals depend on enQ to reach the IRS promptly, thereby saving their clients valuable time and money by avoiding the need to bill for extended hold times or disconnected calls.
Trusted by the Best in Industry
Built for the Tax Professional
Reach the IRS Practitioner Priority Service Quickly
Whether you are a tax attorney, enrolled agent, or CPA, you can provide top-notch service to your clients with enQ. With valid third-party authorizations such as forms 2848, 8821, and/or 8655, you can access the IRS practitioner priority service (PPS) quickly and efficiently via enQ, allowing you to devote your time and energy to helping your clients resolve their tax issues. Trust enQ to help you streamline your practice and deliver the professional service your clients deserve.
Why enQ
Cut your IRS hold time by 90%
Consistently Low Hold Times
With enQ, you can have peace of mind knowing that we are there when you need us, and we eliminate the stress of highly erratic wait times.
Get Instant Transcripts
By calling the IRS and faxing a power of attorney over the phone, you can save time compared to sending it by mail.
Deliver First-Class Service
With enQ you can call the IRS with the client on the phone, without having them wait for hours on hold, and can provide an exceptional level of service.
Improve Workflow Efficiency
Equip yourself and your staff with the best tools to do your jobs quickly and efficiently, resulting in a happier workflow.
We respect your privacy
enQ does not record customer calls. Your login and credit card information is stored off-site on a secure server.
Fair Pricing
Our pricing is dynamic and based on supply and demand, ensuring consistent low hold times for all customers at a fair price.
Fast Access to PPS/PPL
Gain unprecedented efficiency and fast access to the IRS Practitioner Priority Service with enQ's easy-to-use platform.
Free your time
Maximize your time by freeing yourself from waiting on hold and use it to do what you wish.
Effective Communication
Reliable Access to the IRS
At enQ, we understand that the IRS's performance can be unpredictable at times, which is why we are constantly monitoring their operations and updating our system accordingly. We keep track of various metrics such as courtesy disconnects, hold time variance, and IRS outages to ensure that our customers have a consistent experience with us despite the variability of the IRS. Our goal is to provide you with a reliable service that you can count on every time you need to reach the IRS Practitioner Priority Service quickly and efficiently.
Enterprise Scale
Supporting the Tax Industry
1000+
customers nationwide
<5
minute hold time 95% of the time
15+
IRS departments serviced
50k+
engineer hours improving our service
Accountability
Your Right to Quality Service
The Taxpayer's Bill of Rights states that taxpayers have the right to receive prompt, courteous, and professional assistance in their dealings with the IRS. At enQ, we are committed to upholding this right and helping you resolve your clients' cases efficiently and effectively.
Broad Coverage
Departments we Serve
Practitioner Priority Service
We serve both the individual and business departments for your clients with which you have third-party authorization.
Automated Collection System (ACS)
Respond to your client's IRS notices and bills sent by ACS.
Automated Underreporter (AUR)
Respond to any notices from the IRS "automated underreporter unit" including CP2000 notices.
Payroll
The IRS Business Problem Resolution (Payroll) helps with the notices: CP180 CP181, 940, 941, 943, 944, 945, and general payroll questions.
Ready to Get Started?
Signup or contact sales to get started in reaching the IRS like never before.
enQ Phone Numbers
enQ serves the following IRS departments
| Department | enQ Phone Number | Open Hours |
|---|---|---|
| IRS General Line | (844) 959-1040 | 7am EST - 10pm EST |
| IRS Practitioner Priority Service Individual | (800) 477-4580 | 7am EST - 10pm EST |
| IRS Practitioner Priority Service Business | (800) 347-7801 | 7am EST - 10pm EST |
| IRS Collections Individual | (800) 935-2104 | 7am EST - 10pm EST |
| IRS Collections Business | (800) 231-3903 | 7am EST - 10pm EST |
| IRS Automated Underreporter Individual | (800) 868-8209 | 7am EST - 10pm EST |
| IRS Correspondence Examination Individual | (800) 597-4347 | 8am EST - 10pm EST |
| IRS Correspondence Examination Business | (888) 869-0161 | 7am EST - 10pm EST |
| IRS e-Help Desk (e-Services) | (800) 674-3448 | 7:30am EST - 7pm EST |
| IRS Identity Verification | (800) 975-5084 | 7am EST - 10pm EST |
| IRS Centralized Lien Line | (800) 674-9650 | 8am EST - 8pm EST |
| IRS Brookhaven(Holtsville) OIC | (800) 803-4980 | 8am EST - 11pm EST |
| IRS Tax Exempt organizations line | (877) 758-7781 | 8am EST - 8pm EST |
| IRS Business Problem Resolution (Payroll) | (877) 609-0115 | 7am EST - 10pm EST |
| IRS Balance Due | (877) 782-0922 | 7am EST - 10pm EST |
| IRS Business and Specialty Tax Line and EIN Assignment | (877) 994-4933 | 7am EST - 10pm EST |
| IRS International Line | (877) 298-6617 | 6am EST - 8pm EST |
| California Franchise Tax Board | (888) 212-4443 | 12pm EST - 6pm EST |
| Department | Phone Number |
|---|---|
| IRS General Line |
(844) 959-1040
7am EST - 10pm EST
|
| IRS Practitioner Priority Service Individual |
(800) 477-4580
7am EST - 10pm EST
|
| IRS Practitioner Priority Service Business |
(800) 347-7801
7am EST - 10pm EST
|
| IRS Collections Individual |
(800) 935-2104
7am EST - 10pm EST
|
| IRS Collections Business |
(800) 231-3903
7am EST - 10pm EST
|
| IRS Automated Underreporter Individual |
(800) 868-8209
7am EST - 10pm EST
|
| IRS Correspondence Examination Individual |
(800) 597-4347
8am EST - 10pm EST
|
| IRS Correspondence Examination Business |
(888) 869-0161
7am EST - 10pm EST
|
| IRS e-Help Desk (e-Services) |
(800) 674-3448
7:30am EST - 7pm EST
|
| IRS Identity Verification |
(800) 975-5084
7am EST - 10pm EST
|
| IRS Centralized Lien Line |
(800) 674-9650
8am EST - 8pm EST
|
| IRS Brookhaven(Holtsville) OIC |
(800) 803-4980
8am EST - 11pm EST
|
| IRS Tax Exempt organizations line |
(877) 758-7781
8am EST - 8pm EST
|
| IRS Business Problem Resolution (Payroll) |
(877) 609-0115
7am EST - 10pm EST
|
| IRS Balance Due |
(877) 782-0922
7am EST - 10pm EST
|
| IRS Business and Specialty Tax Line and EIN Assignment |
(877) 994-4933
7am EST - 10pm EST
|
| IRS International Line |
(877) 298-6617
6am EST - 8pm EST
|
| California Franchise Tax Board |
(888) 212-4443
12pm EST - 6pm EST
|