Changes to enQ Subscriptions & Terms
Dear enQ Customers,
enQ continues to provide you with the best possible service in reaching an IRS agent in up to 90% less time by continuing to innovate in the face of market challenges.
Regarding the IRS’ pilot audio ReCaptcha, enQ has developed a right-to-quality-service hybrid solution to solve our customer’s needs.
At the moment, enQ provides access to all IRS departments at the same billing rate. However, some departments should be cheaper, and some should be more expensive depending on their respective load and enQ’s efforts in acquiring those agents. enQ will be transitioning to a single tier/queue supply & demand pricing model, which reflects the aggregate market conditions in trying to reach the IRS. The pricing transition will take up to two months.
Despite the IRS reallocating about half its call center staff to address the significant backlog of 30 million paper returns (as mandated by Congress), enQ has continued to innovate. enQ has invested significant monies in its people, software intelligence, and infrastructure. In the past 12 months, enQ was entirely re-designed from the ground up.
Supply/demand pricing requires a fundamental change in enQ’s billing system, which will impact all subscription plans.
Note: Changes will roll out this weekend November 5-6 2022: including pricing, website, terms
We’ve updated our Terms and Conditions to reflect these changes. Your use of the enQ service indicates that you agree to follow and be bound by our Terms. If you disagree with the Terms, do not access or use the enQ service.
Please check an email from email@example.com with the subject text “Changes to enQ Subscriptions & Terms” sent around Nov 4, 2022, for specifics about your account.