Plans and pricing
enQ is a subscription service that provides faster access to the IRS. Subscribers purchase credits, which are used to pay for time spent on IRS calls through the enQ platform. Credits are billed by the second, starting when enQ connects the caller to the IRS line and ending when the call disconnects. The credit rate (credits per minute) is dynamic and varies based on the IRS department called and the time of day. The below subscription plans include access to every enQ line and support unlimited users.
Select a plan
enQ Fast Access
- 30,000 credits/mo
- Concurrent Calls
- Rollover credits
- Individual Lines
- Business Lines
- State Lines
enQ Fast Access
- 300,000 credits/yr
- Concurrent Calls
- Rollover credits
- Individual Lines
- Business Lines
- State Lines
| Individual Lines | |
| IRS General Line | |
| IRS Practitioner Priority Service Individual | |
| IRS Collections Individual | |
| IRS Automated Underreporter Individual | |
| IRS Correspondence Examination Individual | |
| IRS e-Help Desk (e-Services) | |
| IRS Identity Verification | |
| IRS Centralized Lien Line | |
| IRS Brookhaven(Holtsville) OIC | |
| IRS Balance Due | |
| IRS International Line Individual | |
| IRS Gift & Estate Taxes Line | |
| IRS Special Compliance Unit | |
| IRS Taxpayer Advocate Line | |
| Business Lines | |
| IRS Practitioner Priority Service Business | |
| IRS Collections Business | |
| IRS Correspondence Examination Business | |
| IRS Tax Exempt organizations line | |
| IRS Business Problem Resolution (Payroll) | |
| IRS Business and Specialty Tax Line and EIN Assignment | |
| IRS International Line Business | |
| IRS Excise Tax Help Line | |
| State Lines | |
| California Franchise Tax Board |
Dynamic Pricing
We calculate your bill by multiplying the duration of your call (in increments of 1 second) by the credits per minute rate.
Billed Credits = Call Duration x Credits per Minute
The billable duration of your call starts when enQ connects you to an IRS agent and ends when either party hangs up.
The credits-per-minute rate is dynamic and is determined by the aggregate demand and supply through the enQ platform, relative to the department and time of day.
enQ's objective is to charge a fair credit-per-minute rate that provides an adequate level of service, balancing the supply and demand across all its customers.
For example, if the call duration is 300 seconds (5 minutes) at a rate of 40 credits per minute, the billed fee would be 5 x 40 = 200 credits.
Sample data. To see real time graphic please log in.
Handling of Credits
Credits are deducted from your account after each completed call.
If you consume more credits in a month than your plan allows, you will be billed $0.01 per credit for each additional credit on your next renewal date.
In case you consume fewer credits in a month than your plan allows, you will receive rollover credits. The maximum roll-over credits that you can accumulate is equal to three times your monthly plan credits. For example, if you are on the $300/month for 30k credits/month, you can accumulate up to 90k credits.
Roll-over credits are consumed first before plan credits. Bonus/referral credits show up as rollover credits. Credits have no cash value but can be used with the enQ service.
As rollover credits only apply to monthly plans, the annual plan credits expire at the end of each annual billing cycle. However, if you already used up all your plan credits before your next scheduled annual plan renewal, you can trigger an early plan renewal through your account page by clicking the “Subscription” tab.
Billing
Subscription fees are charged monthly or annually, depending on the plan you select:
Monthly Plans:
Each invoice includes two components:
- Prepaid Subscription - Payment for the upcoming month.
- Overage Charges - Post-payment for any credits used beyond the plan during the prior billing.
Annual Plans:
-
Billed annually upfront. These plans do not support additional credit usage beyond the included amount.
Intra-Month Billing:
If your usage exceeds a preset threshold, enQ may issue a mid-month invoice and reset your billing cycle. This helps build payment history and provides clearer cost visibility.
High-water thresholds (e.g., $300, $500, $1,000) increase with each successful payment. As your usage stabilizes below the active threshold, billing returns to a regular monthly schedule.
For full details, see Section 23: Subscription and Payment in our Terms of Service.