Lines

enQ Fast Access is available at the following departments & numbers
Department
Access Numbers
Hours of Operation (EST)
active department icon Individual
  • Provides assistance regarding general tax law inquiries like "Where is my refund?", and Form 1040-related questions.

  • Assists tax professionals with account-related tasks such as finding and applying payments, interpreting IRS notices, procedural guidance, account adjustments, income verification, securing account transcripts (including TXMODA), and recovering CAF numbers.

  • Assists regarding unpaid taxes, payment plans, liens, levies, collection notices, appeals, balance checks, and payment history.

  • Examines tax returns for disclosed income discrepancies with IRS data from employers and financial institutions. Tax pros can contact AUR Individual Line for CP2000 notice inquiries.

  • Offers guidance on mail audits such as IRS notice interpretation, correspondence audit process, needed documents, representation, issue resolution, outcomes, document requests, response times, and potential in-person audits if needed.

  • Provides assistance with e-file, e-services, and other technical aspects. Topics include e-services registration, IRS e-file application, TIN matching, transcript delivery, and more.

  • Offers guidance on IRS identity verification, including requirements and procedures for clients with letters like 5071C, 6331C, and 5747C. Covers online verification, required documents, troubleshooting, and tax return information verification.

  • Offers tax lien info, release processes, Certificate of Non-Attachment, Direct Debit Installment Agreement lien withdrawal, research, verification, and post-filing notices explanation.

  • Assists tax professionals with inquiries related to offer-in-compromise (OIC) applications for taxpayers residing in CA, CT, DE, IA, IL, IN, KS, MA, MD, ME, MI, MN, MO, ND, NE, NH, NJ, NY, OH, PA, RI, SD, VT, VA, WV; as well as DC, PR, and foreign addresses.Covers OIC eligibility, submission requirements, forms (e.g., 433-A, 433-B, 656(s)), initial payments, application fees, and Low Income Certification.

  • Provides details about a taxpayer's account, balance, penalties, and interest. They assist tax pros with questions about CP11 and CP12 notices, explaining return adjustments, balances owed, and payment plans.

  • Offers tax guidance and assistance for foreign individuals with U.S. income, U.S. citizens/resident aliens with foreign income, ensuring compliance with U.S. tax laws.

  • Offers specialized tax guidance and assistance to taxpayers on estate and gift matters, ensuring compliance with U.S. tax laws governing wealth inheritance and transfers.

active department icon Business
  • Supports tax practitioners managing non-collection / non-examination business accounts. Services encompass payment aid, clarifying IRS communication, procedural direction, account adjustments, income verification, transcripts (e.g., TXMODA), and CAF number retrieval.

  • Provides assistance on tax collection procedures and enforcement actions like liens, levies, and wage garnishments.

  • Provides assistance on examinations/audits by mail to see a tax business return is correct, creating a return where the business has not filed, and determining a business' tax liability.

  • Provides information about an organization's eligibility to receive tax-deductible charitable contributions/tax-exempt status and filings

  • Provides assistance on CP180, CP181, 940, 941, 943, 944, 945 notices, and payroll questions, and facilitates the resolution of payroll-related problems, ensuring employers comprehend and adhere to payroll tax laws, for fair and accurate payroll tax reporting and withholding.

  • Assists businesses, corporations, partnerships, and trusts in obtaining an EIN, and provides help with specific tax issues like excise taxes, and international tax matters, including obtaining CP575 and 147C letters.

  • Provides tax guidance and support to taxpayers engaged in international activities, ensuring their compliance with U.S. tax laws pertaining to foreign income and transactions.

active department icon State
  • California's revenue collection, tax compliance, and taxpayer services. Assists with general tax questions and provide information regarding delinquent debts.