Lines

enQ Fast Access is available at the following departments & numbers
Department
Access Numbers
Hours of Operation (EST)
active department icon Individual
  • IRS General Line
    7am - 10pm

    Provides assistance regarding general tax law inquiries like "Where is my refund?", and Form 1040-related questions.

  • IRS Practitioner Priority Service Individual
    7am - 10pm

    Assists tax professionals with account-related tasks such as finding and applying payments, interpreting IRS notices, procedural guidance, account adjustments, income verification, securing account transcripts (including TXMODA), and recovering CAF numbers.

  • IRS Collections Individual
    7am - 10pm

    Assists regarding unpaid taxes, payment plans, liens, levies, collection notices, appeals, balance checks, and payment history.

  • IRS Automated Underreporter Individual
    7am - 10pm

    Examines tax returns for disclosed income discrepancies with IRS data from employers and financial institutions. Tax pros can contact AUR Individual Line for CP2000 notice inquiries.

  • IRS Correspondence Examination Individual
    8am - 10pm

    Offers guidance on mail audits such as IRS notice interpretation, correspondence audit process, needed documents, representation, issue resolution, outcomes, document requests, response times, and potential in-person audits if needed.

  • IRS e-Help Desk (e-Services)
    7:30am - 7pm

    Provides assistance with e-file, e-services, and other technical aspects. Topics include e-services registration, IRS e-file application, TIN matching, transcript delivery, and more.

  • IRS Identity Verification
    7am - 10pm

    Offers guidance on IRS identity verification, including requirements and procedures for clients with letters like 5071C, 6331C, and 5747C. Covers online verification, required documents, troubleshooting, and tax return information verification.

  • IRS Centralized Lien Line
    8am - 8pm

    Offers tax lien info, release processes, Certificate of Non-Attachment, Direct Debit Installment Agreement lien withdrawal, research, verification, and post-filing notices explanation.

  • IRS Brookhaven(Holtsville) OIC
    8am - 11pm

    Assists tax professionals with inquiries related to offer-in-compromise (OIC) applications for taxpayers residing in CA, CT, DE, IA, IL, IN, KS, MA, MD, ME, MI, MN, MO, ND, NE, NH, NJ, NY, OH, PA, RI, SD, VT, VA, WV; as well as DC, PR, and foreign addresses.Covers OIC eligibility, submission requirements, forms (e.g., 433-A, 433-B, 656(s)), initial payments, application fees, and Low Income Certification.

  • IRS Balance Due
    7am - 10pm

    Provides details about a taxpayer's account, balance, penalties, and interest. They assist tax pros with questions about CP11 and CP12 notices, explaining return adjustments, balances owed, and payment plans.

  • IRS International Line Individual
    7am - 11pm

    Offers tax guidance and assistance for foreign individuals with U.S. income, U.S. citizens/resident aliens with foreign income, ensuring compliance with U.S. tax laws.

  • IRS Gift & Estate Taxes Line
    10am - 2pm

    Offers specialized tax guidance and assistance to taxpayers on estate and gift matters, ensuring compliance with U.S. tax laws governing wealth inheritance and transfers.

  • IRS Special Compliance Unit
    8am - 8pm

    Aims to address complex tax compliance issues by providing specialized guidance and support to ensure taxpayers meet their tax obligations accurately and effectively.

  • IRS Taxpayer Advocate Line New
    7am - 10pm

    You should call the IRS Taxpayer Advocate Line if you’re facing unresolved tax issues, experiencing financial hardship due to tax problems, or if you’re unable to get help through regular IRS channels. The Taxpayer Advocate Service is designed to provide free, independent assistance and help protect your rights as a taxpayer.

active department icon Business
  • IRS Practitioner Priority Service Business
    7am - 10pm

    Supports tax practitioners managing non-collection / non-examination business accounts. Services encompass payment aid, clarifying IRS communication, procedural direction, account adjustments, income verification, transcripts (e.g., TXMODA), and CAF number retrieval.

  • IRS Collections Business
    7am - 10pm

    Provides assistance on tax collection procedures and enforcement actions like liens, levies, and wage garnishments.

  • IRS Correspondence Examination Business
    7am - 10pm

    Provides assistance on examinations/audits by mail to see a tax business return is correct, creating a return where the business has not filed, and determining a business' tax liability.

  • IRS Tax Exempt organizations line
    8am - 8pm

    Provides information about an organization's eligibility to receive tax-deductible charitable contributions/tax-exempt status and filings

  • IRS Business Problem Resolution (Payroll)
    7am - 10pm

    Provides assistance on CP180, CP181, 940, 941, 943, 944, 945 notices, and payroll questions, and facilitates the resolution of payroll-related problems, ensuring employers comprehend and adhere to payroll tax laws, for fair and accurate payroll tax reporting and withholding.

  • IRS Business and Specialty Tax Line and EIN Assignment
    7am - 10pm

    Assists businesses, corporations, partnerships, and trusts in obtaining an EIN, and provides help with specific tax issues like excise taxes, and international tax matters, including obtaining CP575 and 147C letters.

  • IRS International Line Business
    7am - 11pm

    Provides tax guidance and support to taxpayers engaged in international activities, ensuring their compliance with U.S. tax laws pertaining to foreign income and transactions.

active department icon State
  • California Franchise Tax Board
    12pm - 6pm

    California's revenue collection, tax compliance, and taxpayer services. Assists with general tax questions and provide information regarding delinquent debts.