enQ allows people to skip the hold times when calling the IRS or Social Security offices. enQ provides this service by calling the customer service centers and establishing lines on hold. When you use the enQ service with your custom PIN, you take our place in the call queue. enQ is on hold even before you call, waiting on hold so you don't have to. For accountants and lawyers, this means more time for important work and lower clients fees. For individuals, this means more time for living and less time on hold. enQ gives you back your most valuable asset: your time.
callenq is a made-up word with two meanings: 1) call (verb) enQ (noun) and 2) call (noun) enqueue (verb).
Andrew Valiente's 2013 tax filing year was complex. Valiente changed countries, changed jobs, his former company merged, and his former company mailed his tax documents to an old address. The complexity caused to file and re-file three times and he spent tens of hours on hold with the IRS. Repeatedly frustrated, and after missing several suppers with his family waiting for an IRS representative, Andrew decided to look for a solution. When he couldn't find one, he rolled up his sleeves and created enQ. Whether it was building robots at MIT or trading stocks in Singapore, Andrew knew that complex and difficult problems require creative solutions and he is passionate and relentless about solving them. He nurtured and developed enQ from an idea to a reality, bringing disruptive change to one of the world's most powerful institutions – the IRS. Andrew is STILL waiting for his IRS tax refunds for tax years 2013-2015.