Pricing

Credits are used on a per call basis using the following formula.

Billed Credits = Duration of Call X Credits per Minute

Duration of Call refers to the time on the IRS line, meaning the elapsed time between a) time that enQ bridged your call to the IRS line and b) the hangup time.

The Credits per Minute rate is a dynamic and calculated for each individual call. The rate is based on the supply and demand for that particular department and time of day can range between 25 credits/minute to more than 100 credits/minute. enQ’s objective is to charge the lowest credits per minute rate that provides an adequate level of service balancing the supply and demand across all of its customers.

enQ will quote the rate to you at the time of your call.

For more information, please visit our pricing page.

enQ is a premium service and currently does not offer a trial.

Supported IRS Departments

Practitioner Priority Service, ACS Collections, Underreporter, Correspondence Examination, Identity Verification, e-Help Desk (e-Services), Lien Line, Brookhaven (Holtsville) OIC, Tax Exempt, Business Resolution

We respect your privacy

enQ does not record customer calls. Your login and credit card information is stored off-site on a secure server.